COMPREHENSIVE COMMUNICATION SKILLS - RRNCO

Last modified Friday, September 2, 2005 16:43

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THESE ARE QUICKTIME MPEG4 COMPRESSED COPIES OF THE FINAL MASTERS

COURSE INTRODUCTION

1 - Roles of the RRNCO

 

PHASE LINE 1: THE BRAND PROMISE

2 - The Brand Promise Testimonial #1

3 - Glory of the Guard

4 - Welcome To My World

 

PHASE LINE 2: CUSTOMER & PRODUCT KNOWLEDGE

5 - Customer & Product Knowledge Testimonial #2

6 - Getting to Know the Territory

7 - Presenting the “Product"

 

PHASE LINE 3: STRATEGIC KNOW-HOW

8 - Strategic Know-How Testimonial #3

9 - Life in the Unit

10 - Interview with a Readiness NCO

11 - Getting Leads

 

PHASE LINE 4: COMMUNICATING TO ENGAGE

12 - Communicating To Engage Testimonial #4

13 - introduction To Building Trust

14 - Building Trust

15 - Prospecting

16 - What’s the Objective?

17 - The Recruiting Interview

18 -Addressing Concerns

19 -The Retention Interview

20 - Influencing Unit Decisions 

21 - Briefing

22 - Epilogue

23 - Glory of the Guard (reprise)

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